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Case Name James v. Global TelLink Corp. PC-NJ-0026
Docket / Court 2:13-cv-04989 ( D.N.J. )
State/Territory New Jersey
Case Type(s) Prison Conditions
Case Summary
This is a case about the unfair business practices of Global Tel*Link, a private company with a state granted monopoly on telephone services in New Jersey's prison systems. On August 20, 2013 the plaintiffs, people incarcerated in New Jersey prisons and people who created accounts with Global Tel* ... read more >
This is a case about the unfair business practices of Global Tel*Link, a private company with a state granted monopoly on telephone services in New Jersey's prison systems. On August 20, 2013 the plaintiffs, people incarcerated in New Jersey prisons and people who created accounts with Global Tel*Link to receive calls from New Jersey prisoners, filed this class action lawsuit in the United States District Court for the District of New Jersey, where it was assigned to United States District Judge William J. Martini. The plaintiffs sued Global Tel*Link and several associated companies, alleging violations of New Jersey's Consumer Fraud and Public Utilities statutes, the Federal Communications Act (42 U.S.C. § 201), the Takings Clause of the Fifth Amendment under 42 U.S.C. § 1983, and the Declaratory Judgment Act (28 U.S.C. § 2201). They plaintiffs also brought a common law unjust enrichment claim. In their § 1983 count, the plaintiffs alleged that the defendants, acting on behalf of the State of New Jersey, imposed unconscionable fees and rates on plaintiffs, which amounted to a violation of the Fifth Amendment's prohibition on the taking of property without just compensation. Represented by private counsel, the plaintiffs sought compensatory damages, disgorgment, restitution, and prejudgment interest, as well as injunctive relief and attorneys' fees. Specifically, they claimed that the defendant's billing policies were "abusive, discriminatory, and unreasonable."

In 2006, Global Tel*Link, an Alabama company that provides telecommunications services and surveillance technology to correctional institutions, bought the contractual right to be the sole provider of telecommunications for prisons and many county jails in New Jersey. The plaintiffs in this case alleged that Global Tel*Link abused its monopoly power by charging plaintiffs exorbitant rates, forcing friends and family of incarcerated people to create prepaid accounts with minimum payments of $25 to receive calls from their loved ones, forfeiting money from prepaid accounts when they went unused for 90 days, and failing to disclose rates, fees, and billing practices. The defendants paid commissions, sometimes exceeding 50% of their revenue, to the correctional agency they contracted with. To turn a profit the defendants charged exceedingly high rates for calls and imposed numerous fees, such a 19% fee on deposits to the prepaid accounts.

On November 22, 2013, the defendants moved to dismiss the case, arguing that it should have been brought as a complaint to the Federal Communications Commission (FCC) instead. At that time, the FCC had been in the process of determining whether the defendants' business practices were violations of the Federal Communications Act, as alleged in this lawsuit. On September 8, 2014, the court issued an opinion denying the motion to dismiss, but staying the case until the conclusion of the FCC's proceedings. The plaintiffs responded on September 19, 2014 by withdrawing their Federal Communications Act claim, as well as their claim under New Jersey Public Utilities Statutes.

After close to a year of discovery disputes, on August 7, 2015, the defendants moved to compel arbitration based on arbitration clauses in their products' terms of use. On February 11, 2016, Judge Martini denied the motion with respect to all but one of the plaintiffs. He found that the recorded message notifying Global Tel*Link users of its terms of use, including the arbitration provision, did not inform most of the plaintiffs that they would have to abide by Global Tel*link's terms of use to use its services. Consequently, the court held the plaintiffs did not enter into a legally enforceable contract with the defendants. One of the named plaintiffs who created their account through the defendants' website, which used a different system, was forced to arbitrate their claim.

On June 15, 2016, the defendants filed a motion with the Judicial Panel for Multidistrict Litigation to consolidate this case with several others on which prisoners and their families were suing Global Tel*Link. The Panel denied that request in an October 13, 2015 order, docketed as JPML No. 2651, Entry 23.

The defendants appealed Judge Martini's arbitration decision to the United States Court of Appeals for the Third Circuit on March 9, 2016. On March 29, 2017, the Third Circuit affirmed Judge Martini's ruling in an opinion by Judge Thomas M. Hardiman. James v. Global Tel*Link Corp. 852 F.3d 262 (3d Cir. 2017). The Circuit agreed with Judge Martini that because the plaintiffs did not receive the defendants' terms of use or were informed that use of the defendants' services constituted assent to the terms, the plaintiffs were not bound by them or the arbitration clause they contained.

While the appeal was pending, the case lay mostly dormant in the district court. The litigation continued to move slowly until the plaintiffs moved for class certification on their New Jersey Consumer Fraud Act and § 1983 Fifth Amendment Takings Clause claims on February 27, 2018. On August 6, 2018, Judge Martini granted that motion and certified a class consisting of all people incarcerated in New Jersey prisons or correctional institutions who used a phone system provided by the defendants and people who received calls from a person incarcerated in New Jersey or established an advance pay account to receive calls from such a person from 2006 to June 2011 (with the exception of people calling from or to Essex County).

On March 27, 2018 the defendants moved for summary judgment and on May 4, the plaintiffs filed a cross-motion on their § 1983 Takings claim. Judge Martini denied both motions on August 6 in a separate opinion from the one addressing the class certification question.The court rejected several of the defendants' legal claims, including the assertion that they were not state actors amenable to suit under § 1983 and finding issues of material fact for others.

On April 2, 2018, Judge Martini referred the case to mediation and took the step of scheduling a settlement conference on December 10, 2019. However, the parties were unable to reach an agreement and the case was scheduled for trial in March of 2020.

On January 24, 2020, the defendants moved for judgment on the pleadings and to decertify the plaintiffs' class. Judge Martini granted the defendants' motion and dismissed plaintiffs' Fifth Amendments Takings claims on March 2, 2020. He found that denying the plaintiffs reasonably priced calling options did not amount to a taking as it lacked legal compulsion. The court did not resolve the decertification motion.

This case was scheduled to go to trial on March 16, 2020. However, in a March 3 settlement conference the parties reached an agreement on the broad terms of a settlement and the trial was canceled. After more negotiation, the plaintiffs moved for preliminary approval of a proposed settlement on May 28, 2020, which Judge Martini granted on July 15, 2020.

The settlement provided that the defendants would pay $25 million to a settlement fund. That money would be distributed to members of the plaintiffs' class based on the amount each member spent on the defendants' services, with a maximum recovery of $5,000 per account. While the class certified by the court included people who used the defendants' services in New Jersey after 2006, the settlement only allowed for payment to class members who used the defendants' services from 2006 to 2016. The settlement also allowed the plaintiffs to apply for a maximum of $8,332,500 in attorneys' fees. It also provided that class members who were still incarcerated in New Jersey would receive their payments in the form of credits on the phone accounts without filing a proof of claim. However, the settlement did not enjoin the defendants from continuing to engage in unfair business practices, as the plaintiffs had requested in their complaint.

After the proposed settlement was filed, on September 21, 2020, several plaintiffs from a separate class action against the defendants in the Northern District of Georgia moved to intervene in this case. The plaintiffs in the Georgia case also challenged some of the defendants' business practices, but on behalf of a putative class of individuals across the country who used the defendants' services. On October 22, 2020, Judge Martini denied this motion, finding that the Georgia plaintiffs did not have a sufficient direct interest in this case to intervene, but allowing them to appear as amicus curiae at the fairness hearing.

That hearing happened on October 15, 2020 and a week on October 22, 2020 later Judge Martini issued an opinion approving the settlement. He found that the settlement met all the relevant tests for approval and that he could not address the Georgia plaintiffs' concerns about the settlement, as their class had not yet been certified.

The case was closed the day of the order approving the settlement, though the settlement provides that the court will retain jurisdiction over the settlement and its enforcement. The is case ongoing as of November 2020 for settlement enforcement purposes.

Jonah Hudson-Erdman - 11/18/2020

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Issues and Causes of Action
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Constitutional Clause
Plaintiff Type
Private Plaintiff
Causes of Action 42 U.S.C. § 1983
State law
Defendant(s) Global Tel*Link
Plaintiff Description All persons of the United States who, between 2006 and 2016, were incarcerated in a New Jersey prison or correctional institution and who used the phone system provided by Defendants, or who established an AdvancePay account with Defendants in order to receive telephone calls from a person incarcerated in New Jersey, excluding Essex County prior to June 2010, or persons receiving calls from persons incarcerated in Essex County prior to June 2011.
Class action status sought Yes
Class action status outcome Granted
Filed Pro Se No
Prevailing Party Plaintiff
Public Int. Lawyer No
Nature of Relief Attorneys fees
Source of Relief Settlement
Form of Settlement Court Approved Settlement or Consent Decree
Filed 08/20/2013
Case Ongoing Yes
Additional Resources
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Court Docket(s)
PC-NJ-0026-9000.pdf | Detail
Source: PACER [Public Access to Court Electronic Records]
General Documents
Complaint and Demand for Jury Trial [ECF# 1]
PC-NJ-0026-0003.pdf | Detail
Source: PACER [Public Access to Court Electronic Records]
Opinion Denying Defendants' Motion to Dismiss [ECF# 35] (2014 WL 4425818)
PC-NJ-0026-0004.pdf | WESTLAW | Detail
Source: PACER [Public Access to Court Electronic Records]
Opinion Denying Defendants' Motion to Compel Arbitration [ECF# 116] (2016 WL 589676)
PC-NJ-0026-0010.pdf | WESTLAW | Detail
Source: PACER [Public Access to Court Electronic Records]
U.S. Court of Appeals
Opinion of the Court (852 F.3d 262)
PC-NJ-0026-0001.pdf | WESTLAW| LEXIS | Detail
Source: Westlaw
Opinion Granting Plaintiffs' Motion for Class Certification [ECF# 179] (2018 WL 3727371)
PC-NJ-0026-0005.pdf | WESTLAW | Detail
Source: PACER [Public Access to Court Electronic Records]
Opinion Denying Defendants' Motion for Summary Judgment [ECF# 181] (2018 WL 3736478)
PC-NJ-0026-0006.pdf | WESTLAW | Detail
Source: PACER [Public Access to Court Electronic Records]
Opinion Granting In Part Defendants' Motions for Judgment on the Pleadings and Summary Judgment [ECF# 244] (2020 WL 998858)
PC-NJ-0026-0007.pdf | WESTLAW | Detail
Source: PACER [Public Access to Court Electronic Records]
Settlement Agreement [ECF# 250-2 ]
PC-NJ-0026-0002.pdf | Detail
Source: PACER [Public Access to Court Electronic Records]
Order Granting Preliminary Approval of Proposed Settlement, Authorizing Dissemination of Notice of the Settlement and Scheduling a Hearing for Final Approval of the Proposed Settlement [ECF# 251]
PC-NJ-0026-0011.pdf | Detail
Source: PACER [Public Access to Court Electronic Records]
Opinion Granting Proposed Intervenors' Motion to Intervene [ECF# 269] (2020 WL 6194016)
PC-NJ-0026-0008.pdf | WESTLAW | Detail
Source: PACER [Public Access to Court Electronic Records]
Opinion Granting Plaintiffs' Motion for Approval of Settlement [ECF# 271] (2020 WL 6197511)
PC-NJ-0026-0009.pdf | WESTLAW | Detail
Source: PACER [Public Access to Court Electronic Records]
show all people docs
Judges Chagares, Michael A. (Third Circuit) show/hide docs
Falk, Mark (D.N.J.) [Magistrate] show/hide docs
Hardiman, Thomas Michael (W.D. Pa., Third Circuit) show/hide docs
Martini, William J. (D.N.J.) show/hide docs
PC-NJ-0026-0004 | PC-NJ-0026-0005 | PC-NJ-0026-0006 | PC-NJ-0026-0007 | PC-NJ-0026-0008 | PC-NJ-0026-0009 | PC-NJ-0026-0010 | PC-NJ-0026-0011 | PC-NJ-0026-9000
Scirica, Anthony Joseph (E.D. Pa., Third Circuit) show/hide docs
Plaintiff's Lawyers Brody, Jan Alan (New Jersey) show/hide docs
Cecchi, James E (New Jersey) show/hide docs
PC-NJ-0026-0002 | PC-NJ-0026-0003 | PC-NJ-0026-0011 | PC-NJ-0026-9000
Frisch, Matthew Edward (New Jersey) show/hide docs
Meltzer, Joseph H. (Pennsylvania) show/hide docs
Muhic, Peter A (New Jersey) show/hide docs
Plaisted, James Atkinson (New Jersey) show/hide docs
PC-NJ-0026-0002 | PC-NJ-0026-0003 | PC-NJ-0026-0011 | PC-NJ-0026-9000
Solomon, Lin Claire (New Jersey) show/hide docs
PC-NJ-0026-0003 | PC-NJ-0026-9000
Taylor, Lindsey H (New Jersey) show/hide docs
PC-NJ-0026-0003 | PC-NJ-0026-0011 | PC-NJ-0026-9000
Walder, Justin P (New Jersey) show/hide docs
PC-NJ-0026-0011 | PC-NJ-0026-9000
Defendant's Lawyers Aronson, Eric S (New York) show/hide docs
Ho, Derek Tam (District of Columbia) show/hide docs
Nicodema, Michael A (New Jersey) show/hide docs
Sellinger, Philip R (New Jersey) show/hide docs
Sklaire, Michael R. (Virginia) show/hide docs
PC-NJ-0026-0002 | PC-NJ-0026-0011
Von Nostrand, Aaron (New Jersey) show/hide docs
PC-NJ-0026-0002 | PC-NJ-0026-0011 | PC-NJ-0026-9000
Other Lawyers Cerimele, Ernesto (New Jersey) show/hide docs

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