University of Michigan Law School
Civil Rights Litigation Clearinghouse
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Case Name Citizens Bank DR-CA-0043
Docket / Court Not applicable ( No Court )
State/Territory California
Case Type(s) Disability Rights-Pub. Accom.
Attorney Organization Law Office of Lainey Feingold
Case Summary
In October 2001, the Bay State Council of the Blind and Citizens Bank entered a settlement agreement concerning the accessibility of ATMs for blind users. The parties reached the settlement through a process of structured negotiations, rather than litigating the issue in court.

In the ... read more >
In October 2001, the Bay State Council of the Blind and Citizens Bank entered a settlement agreement concerning the accessibility of ATMs for blind users. The parties reached the settlement through a process of structured negotiations, rather than litigating the issue in court.

In the settlement agreement, Citizens Bank agreed to offer more than 450 "talking" ATMs, installing at least one at each of its branches throughout the New England region by the end of 2005. These ATMs support the use of an audio headset, making them accessible to blind and visually impaired patrons. At the time of the settlement, Citizens Bank had a total of more than 1400 ATMs throughout the Northeastern United States.

The Clearinghouse does not have the full text of the settlement.

Alex Colbert-Taylor - 06/14/2013
- 06/23/2013


compress summary

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Issues and Causes of Action
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Issues
Content of Injunction
Reasonable Accommodation
Defendant-type
Bank or credit provider
Disability
Visual impairment
Discrimination-basis
Disability (inc. reasonable accommodations)
General
Access to public accommodations - privately owned
ATM Machines
Disparate Impact
Screen readers and similar accessibility devices
Plaintiff Type
Private Plaintiff
Special Case Type
Out-of-court
Type of Facility
Non-government for profit
Causes of Action Americans with Disabilities Act (ADA), 42 U.S.C. ยงยง 12111 et seq.
Defendant(s) Citizens Financial Group, Inc.
Plaintiff Description Bay State Council for the Blind
Indexed Lawyer Organizations Law Office of Lainey Feingold
Class action status sought No
Class action status granted No
Prevailing Party Plaintiff
Public Int. Lawyer Yes
Nature of Relief Injunction / Injunctive-like Settlement
Source of Relief Settlement
Order Duration 2001 - 2005
Case Closing Year 2005
Case Ongoing No
Additional Resources
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  Pierce County v. Washington
www.bazelon.org
Date: 2017
By: The Bazelon Center (The Bazelon Center)
[ Detail ] [ External Link ]

  Bravo v. Board of Commissioners of Dona Ana County
http://www.bazelon.org/
Date: 2017
By: The Bazelon Center (The Bazelon Center)
[ Detail ] [ External Link ]

  Montgomery Public Schools
http://www.bazelon.org
Date: 2017
By: The Bazelon Center (The Bazelon Center)
[ Detail ] [ External Link ]

  Missouri P&A and Scaletty v. Carnahan
http://www.bazelon.org/missouri-pa-and-scaletty-v-carnahan/
Date: 2017
By: The Bazelon Center (The Bazelon Center)
[ Detail ] [ External Link ]

Docket(s)
No docket sheet currently in the collection
General Documents
Citizens Bank Press Release
DR-CA-0043-0001.pdf | Detail
Date: 10/04/2001
Source: Lainey Feingold website
Plaintiff's Lawyers Dardarian, Linda M. (California)
DR-CA-0043-0001
Eichner, Stanley J. (Missouri)
DR-CA-0043-0001
Feingold, Lainey [Elaine] (California)
DR-CA-0043-0001

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