In 2001, attorneys representing the blind community entered into structured negotiations with Union Bank of California, N.A. and Union BankCal Corporation regarding accommodations for blind and visually impaired customers. On September 2, 2001, the parties entered into a settlement agreement.
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In 2001, attorneys representing the blind community entered into structured negotiations with Union Bank of California, N.A. and Union BankCal Corporation regarding accommodations for blind and visually impaired customers. On September 2, 2001, the parties entered into a settlement agreement.
Under the terms of the agreement, Union Bank of California agreed to install talking ATMs, which could be accessed by blind and visually impaired customers. The bank also agreed to issue bank statements in Braille for blind customers and to issue print information in large print and audio formats. The bank agreed to provide blind customers with headphones for the talking ATMs. As a result of this agreement, Union Bank of California had the first talking ATMs in Washington State and Oregon. Subsequently, the bank also committed to make its website accessible to blind and visually impaired users.
Kristen Sagar - 05/16/2009
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