In 2001, attorneys representing the blind community entered into structured negotiations with Washington Mutual regarding the bank's accommodations of blind and visually impaired customers. On January 1, 2002, the parties entered into a settlement agreement.
Under the terms of the ...
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In 2001, attorneys representing the blind community entered into structured negotiations with Washington Mutual regarding the bank's accommodations of blind and visually impaired customers. On January 1, 2002, the parties entered into a settlement agreement.
Under the terms of the agreement, Washington Mutual agreed to install talking ATMs across the country. This was the first time that a bank agreed to offer talking ATMs that communicated in Spanish. The bank also agreed to give blind people Braille bank statements, and to make its website accessible to blind and visually impaired customers. The bank agreed to provide large print and audio versions of print information, as well as to give blind customers headphones for the Talking ATMs.
Kristen Sagar - 05/16/2009
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