In 2002, attorneys representing the blind community entered into structured negotiations with Sovereign Bank regarding accommodations for blind and visually impaired customers. In November 2002, the parties entered into a settlement agreement.
Under the terms of the settlement, ...
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In 2002, attorneys representing the blind community entered into structured negotiations with Sovereign Bank regarding accommodations for blind and visually impaired customers. In November 2002, the parties entered into a settlement agreement.
Under the terms of the settlement, Sovereign Bank agreed to install talking ATMs that could be used by blind and visually impaired customers. The bank also agreed to issue bank statements in Braille for blind customers, and to make its website accessible to people with visual impairments. In addition, the bank agreed to provide large print and audio versions of the print information that it released to the public. Finally, the bank also agreed to give blind people headphones for the talking ATMs.
Kristen Sagar - 05/16/2009
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