Case: Citibank Preliminary Talking ATM agreement (California Council of the Blind)

NA | No Court

Filed Date: 1999

Closed Date: April 1, 2001

Clearinghouse coding complete

Case Summary

In the late 1990's, the claimant parties--various vision-impaired customers of Citibank as well as the California Council of the Blind--sent a letter to Citibank in which they claimed that the bank had failed to adequately accommodate the needs of vision-impaired customers with respect to automatic teller machines (ATM). In response, Citibank informed the claimants that it wished to provide equal access for vision-impaired persons to ATM services, and the parties entered into structured negoti…

In the late 1990's, the claimant parties--various vision-impaired customers of Citibank as well as the California Council of the Blind--sent a letter to Citibank in which they claimed that the bank had failed to adequately accommodate the needs of vision-impaired customers with respect to automatic teller machines (ATM). In response, Citibank informed the claimants that it wished to provide equal access for vision-impaired persons to ATM services, and the parties entered into structured negotiations.

At the conclusion of the negotiations, the parties entered into an agreement. The Citibank Preliminary Talking ATM agreement was the first agreement in the United States in which a bank agreed to install talking ATMs. Under the terms of the agreement, Citibank was to use its best efforts to initiate a six-month pilot test of the on-premises talking ATMs, making reports to the claimants every 60 days on progress.

On April 1, 2001, the parties entered into a second agreement. Under this second document, the bank agreed to install talking ATMs at all of its United States branch locations.

Summary Authors

Kristen Sagar (5/16/2009)

People


Attorney for Plaintiff

Dardarian, Linda M. (California)

Feingold, Lainey [Elaine] (California)

Kilb, Linda D. (California)

Mayerson, Arlene Brynne (California)

Attorney for Defendant

Velella, Benjamin (New York)

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Documents in the Clearinghouse

Document

Citibank Preliminary Talking ATM Agreement

Citibank Preliminary Talking ATM Agreement

July 1, 1999

July 1, 1999

Settlement Agreement

Citibank Pilot Press Release

Citibank National Talking ATM Agreement

Nov. 9, 1999

Nov. 9, 1999

Press Release

National Settlement Agreement

Citibank National Talking ATM Agreement

April 1, 2001

April 1, 2001

Settlement Agreement

Citibank New York Talking ATM Press Release

Citibank National Talking ATM Agreement

May 22, 2001

May 22, 2001

Press Release

Docket

Last updated Aug. 30, 2023, 1:35 p.m.

Docket sheet not available via the Clearinghouse.

Case Details

State / Territory: California

Case Type(s):

Disability Rights

Key Dates

Filing Date: 1999

Closing Date: April 1, 2001

Case Ongoing: No

Plaintiffs

Plaintiff Description:

blind and visually impaired Californians

Plaintiff Type(s):

Private Plaintiff

Attorney Organizations:

Disability Rights Education & Defense Fund (DREDF)

Law Office of Lainey Feingold

Public Interest Lawyer: Yes

Filed Pro Se: No

Class Action Sought: No

Class Action Outcome: Not sought

Defendants

Citibank, Private Entity/Person

Case Details

Causes of Action:

Americans with Disabilities Act (ADA), 42 U.S.C. §§ 12111 et seq.

Special Case Type(s):

Out-of-court

Available Documents:

Injunctive (or Injunctive-like) Relief

Outcome

Prevailing Party: Plaintiff

Nature of Relief:

Injunction / Injunctive-like Settlement

Source of Relief:

Settlement

Form of Settlement:

Private Settlement Agreement

Order Duration: 1999 - None