Filed Date: 1999
Closed Date: April 1, 2001
Clearinghouse coding complete
In the late 1990's, the claimant parties--various vision-impaired customers of Citibank as well as the California Council of the Blind--sent a letter to Citibank in which they claimed that the bank had failed to adequately accommodate the needs of vision-impaired customers with respect to automatic teller machines (ATM). In response, Citibank informed the claimants that it wished to provide equal access for vision-impaired persons to ATM services, and the parties entered into structured negotiations.
At the conclusion of the negotiations, the parties entered into an agreement. The Citibank Preliminary Talking ATM agreement was the first agreement in the United States in which a bank agreed to install talking ATMs. Under the terms of the agreement, Citibank was to use its best efforts to initiate a six-month pilot test of the on-premises talking ATMs, making reports to the claimants every 60 days on progress.
On April 1, 2001, the parties entered into a second agreement. Under this second document, the bank agreed to install talking ATMs at all of its United States branch locations.
Summary Authors
Kristen Sagar (5/16/2009)
Dardarian, Linda M. (California)
Feingold, Lainey [Elaine] (California)
Kilb, Linda D. (California)
Mayerson, Arlene Brynne (California)
Velella, Benjamin (New York)
Last updated Aug. 30, 2023, 1:35 p.m.
Docket sheet not available via the Clearinghouse.State / Territory: California
Case Type(s):
Key Dates
Filing Date: 1999
Closing Date: April 1, 2001
Case Ongoing: No
Plaintiffs
Plaintiff Description:
blind and visually impaired Californians
Plaintiff Type(s):
Attorney Organizations:
Disability Rights Education & Defense Fund (DREDF)
Public Interest Lawyer: Yes
Filed Pro Se: No
Class Action Sought: No
Class Action Outcome: Not sought
Defendants
Citibank, Private Entity/Person
Case Details
Causes of Action:
Americans with Disabilities Act (ADA), 42 U.S.C. §§ 12111 et seq.
Special Case Type(s):
Available Documents:
Injunctive (or Injunctive-like) Relief
Outcome
Prevailing Party: Plaintiff
Nature of Relief:
Injunction / Injunctive-like Settlement
Source of Relief:
Form of Settlement:
Order Duration: 1999 - None