University of Michigan Law School
Civil Rights Litigation Clearinghouse
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Case Name EEOC v. CONVERGYS CUSTOMER MANAGEMENT GROUP, INC. EE-MO-0024
Docket / Court 4:04-cv-00846-CAS ( E.D. Mo. )
State/Territory Missouri
Case Type(s) Disability Rights-Pub. Accom.
Equal Employment
Special Collection EEOC Study -- in sample
Attorney Organization EEOC
Case Summary
In July 2004 the Saint Louis District Office of the EEOC filed this lawsuit against Convergys Customer Management Group, Inc. in the U.S. District Court for the Eastern District of Missouri alleging discrimination on the basis of physical disability in violation of the Americans with Disabilities ... read more >
In July 2004 the Saint Louis District Office of the EEOC filed this lawsuit against Convergys Customer Management Group, Inc. in the U.S. District Court for the Eastern District of Missouri alleging discrimination on the basis of physical disability in violation of the Americans with Disabilities Act and Title VII of the Civil Rights Act of 1964. Specifically, the complaint alleged the defendant failed to reasonably accommodate the complainant's physical disability. Following extensive discovery and the granting of a partial motion for summary judgment in the defendant's favor, the dispute was tried before a jury in April 2006. The jury returned a verdict in favor of the plaintiff, which the defendant appealed to the U.S. Court of Appeals for the Eighth Circuit. The Eighth Circuit Court of Appeals affirmed the District Court's decision.

The judgment required the defendant to: provide a neutral recommendation to the complaining party and pay $159,040.60 in damages, costs and attorney's fees to the complaining party and the EEOC.

David Friedman - 06/09/2008


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Issues and Causes of Action
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Issues
Content of Injunction
Neutral/Positive Reference
Discrimination-area
Accommodation / Leave
Discharge / Constructive Discharge / Layoff
Discrimination-basis
Disability (inc. reasonable accommodations)
EEOC-centric
Direct Suit on Merits
Private Party intervened in EEOC suit
General
Disparate Treatment
Plaintiff Type
EEOC Plaintiff
Private Plaintiff
Causes of Action Americans with Disabilities Act (ADA), 42 U.S.C. ยงยง 12111 et seq.
Defendant(s) Convergys Customer Management Group, Inc.
Plaintiff Description Equal Employment Opportunity Commission, on behalf of one or more workers.
Indexed Lawyer Organizations EEOC
Class action status sought No
Class action status granted No
Prevailing Party Plaintiff
Public Int. Lawyer Yes
Nature of Relief Damages
Injunction / Injunctive-like Settlement
Source of Relief Litigation
Form of Settlement None on record
Order Duration not on record
Case Closing Year 2006
Case Ongoing No
Additional Resources
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Case Studies Megacases, Diversity, and the Elusive Goal of Workplace Reform
Written: Mar. 01, 2008
By: Nancy Levit (University of Missouri-Kansas City School of Law)
Citation: 49 B.C. L. Rev. 367 (2008)
[ Detail ] [ External Link ]

  Second Generation Employment Discrimination: A Structural Approach
By: Susan Sturm (Columbia Law School)
Citation: 101 Colum. L. Rev. 458 (2001)
[ Detail ] [ External Link ]

Docket(s)
06-2874 (U.S. Court of Appeals) 03/15/2007
EE-MO-0024-9001.pdf | Detail
4:04-cv-00846-CAS (E.D. Mo.) 09/17/2007
EE-MO-0024-9000.pdf | Detail
PACER [Public Access to Court Electronic Records]
General Documents
Complaint 07/08/2004
EE-MO-0024-0001.pdf | Detail
Plaintiff-Intervener's Complaint 08/10/2004
EE-MO-0024-0002.pdf | Detail
Document Source: PACER [Public Access to Court Electronic Records]
Plaintiff-Intervener's Motion to Intervene 11/16/2004
EE-MO-0024-0004.pdf | Detail
Document Source: PACER [Public Access to Court Electronic Records]
Memorandum and Order [Granting Motion to Intervene] 12/10/2004 (E.D. Mo.)
EE-MO-0024-0005.pdf | Detail
Document Source: PACER [Public Access to Court Electronic Records]
Partial Judgment 01/19/2006 (E.D. Mo.)
EE-MO-0024-0018.pdf | Detail
Document Source: PACER [Public Access to Court Electronic Records]
Memorandum and Order 01/19/2006 (E.D. Mo.)
EE-MO-0024-0019.pdf | Detail
Document Source: PACER [Public Access to Court Electronic Records]
Memorandum and Order [Denying Pltf's Motion to Amended Judgment] 04/06/2006 (E.D. Mo.)
EE-MO-0024-0021.pdf | Detail
Document Source: PACER [Public Access to Court Electronic Records]
[Order Denying] Defendant's Motion for Judgment as a Matter of Law as to Plaintiff's Claim for Compensatory Damages 04/12/2006 (E.D. Mo.)
EE-MO-0024-0023.pdf | Detail
Document Source: PACER [Public Access to Court Electronic Records]
[Order Denying] Motion for Directed Verdict 04/12/2006 (E.D. Mo.)
EE-MO-0024-0025.pdf | Detail
Document Source: PACER [Public Access to Court Electronic Records]
Judgment in a Civil Case 04/18/2006 (E.D. Mo.)
EE-MO-0024-0026.pdf | Detail
Document Source: PACER [Public Access to Court Electronic Records]
Amended Judgment 07/07/2006 (2006 WL 2345541) (E.D. Mo.)
EE-MO-0024-0036.pdf | WESTLAW | Detail
Document Source: PACER [Public Access to Court Electronic Records]
Notice of Appeal to United States Court of Appeals for the Eighth Circuit 07/13/2006
EE-MO-0024-0037.pdf | Detail
Document Source: PACER [Public Access to Court Electronic Records]
Appellate Opinion 07/06/2007 (491 F.3d 790)
EE-MO-0024-0038.pdf | WESTLAW| LEXIS | Detail
Judges Shaw, Charles Alexander (E.D. Mo.)
EE-MO-0024-9001
Monitors/Masters None on record
Plaintiff's Lawyers Fagras, Michael J. (Missouri)
EE-MO-0024-9001
Johnson, Robert G. (Missouri)
EE-MO-0024-9001
Seely, Barbara A. (Missouri)
EE-MO-0024-9001
Starr, Susan L.P. (District of Columbia)
EE-MO-0024-9001
Suhre, John F. (District of Columbia)
EE-MO-0024-9001
Defendant's Lawyers Bonacorsi, Mary M. (Missouri)
EE-MO-0024-9001
Freeman, Erica L. (Missouri)
EE-MO-0024-9001
Jordan, Laura M. (Missouri)
EE-MO-0024-9001
Other Lawyers None on record

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