University of Michigan Law School
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Case Name Wells Fargo Iowa and Utah Agreement DR-IA-0001
Docket / Court N/A ( No Court )
State/Territory Iowa
Case Type(s) Disability Rights-Pub. Accom.
Attorney Organization Law Office of Lainey Feingold
Case Summary
In January 2002, the Utah Council of the Blind and the Iowa Council of the Blind (the Claimants) entered a settlement agreement with Wells Fargo & Company, concerning the accessibility of ATMs to blind users. The Claimants alleged that Wells Fargo's network of ATMs were largely inaccessible to ... read more >
In January 2002, the Utah Council of the Blind and the Iowa Council of the Blind (the Claimants) entered a settlement agreement with Wells Fargo & Company, concerning the accessibility of ATMs to blind users. The Claimants alleged that Wells Fargo's network of ATMs were largely inaccessible to blind and visually impaired users, in violation of Title III of the Americans with Disabilities Act (ADA) (42 U.S.C. §§ 12181, et seq.) The parties reached the settlement through a process of structured negotiations, rather than litigating the issue in court.

Although it denied any wrongdoing and that it violated the ADA, Wells Fargo agreed in the settlement that it would have at least ten "talking" ATMs in Utah and ten in Iowa by the effective date of the settlement, and at least 75 in Iowa and 196 in Utah by the end of 2002. These ATMs support the use of an audio headset, making them accessible to blind and visually impaired patrons. By March 31, Wells Fargo agreed that the Talking ATMs would offer substantially the same services available as non-talking ATMs installed at the same locations, including support for Spanish audio output. Wells Fargo also agreed to train its employees on the use of the Talking ATMs.

The parties agreed to have further negotiations regarding further accommodations and the installation of additional Talking ATMs at some point between January 1 and March 31 of 2003.

Wells Fargo also agreed to begin waiving fees for the use of its 24-hour telephone banking services system for its customers with visual impairments.

Alex Colbert-Taylor - 06/14/2013


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Issues and Causes of Action
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Issues
Content of Injunction
Goals and Timekeeping
Reasonable Accommodation
Reporting
Defendant-type
Bank or credit provider
Disability
Visual impairment
Discrimination-basis
Disability (inc. reasonable accommodations)
General
Access to public accommodations - privately owned
ATM Machines
Disparate Impact
Reasonable Accommodations
Reasonable Modifications
Screen readers and similar accessibility devices
Plaintiff Type
Private Plaintiff
Type of Facility
Non-government for profit
Causes of Action Americans with Disabilities Act (ADA), 42 U.S.C. §§ 12111 et seq.
Defendant(s) Wells Fargo
Plaintiff Description The Utah Council of the Blind and the Iowa Council of the Blind.
Indexed Lawyer Organizations Law Office of Lainey Feingold
Class action status sought No
Class action status granted No
Prevailing Party Unknown
Public Int. Lawyer Yes
Nature of Relief Injunction / Injunctive-like Settlement
Source of Relief Settlement
Form of Settlement Private Settlement Agreement
Order Duration 2002 - 2003
Case Closing Year 2003
Case Ongoing No
Case Listing DR-CA-0019 : Wells Fargo California Talking ATM and Alternative Format Agreement (No Court)
Docket(s)
No docket sheet currently in the collection
General Documents
Settlement Agreement 01/14/2002
DR-IA-0001-0001.pdf | Detail
Document Source: Lainey Feingold website
Wells Fargo Iowa Press Release 01/16/2002
DR-IA-0001-0002.pdf | Detail
Document Source: Lainey Feingold website
Wells Fargo Utah Talking ATM Press Release 01/16/2002
DR-IA-0001-0003.pdf | Detail
Document Source: Lainey Feingold website
Judges None on record
Monitors/Masters None on record
Plaintiff's Lawyers Dardarian, Linda M. (California)
DR-IA-0001-0001
Feingold, Lainey [Elaine] (California)
DR-IA-0001-0001
Defendant's Lawyers None on record
Other Lawyers None on record

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