University of Michigan Law School
Civil Rights Litigation Clearinghouse
new search
page permalink
Case Name CVS Accessible Web Site and Point of Sale Agreement DR-RI-0001
Docket / Court N/A ( No Court )
State/Territory Rhode Island
Case Type(s) Disability Rights-Pub. Accom.
Attorney Organization Law Office of Lainey Feingold
Case Summary
Claimants, nonprofits representing blind and low vision individuals, entered into negotiations with CVS Caremark, a nationwide pharmacy and retailer. Keypads used on the point of sale devices (credit card readers) at CVS locations featured only digital keys on a touch screen. Such screens are ... read more >
Claimants, nonprofits representing blind and low vision individuals, entered into negotiations with CVS Caremark, a nationwide pharmacy and retailer. Keypads used on the point of sale devices (credit card readers) at CVS locations featured only digital keys on a touch screen. Such screens are impossible to use for those visually impaired individuals who must use touch to determine what keys to press. As a result, customers were forced to tell the cashier their Personal Identification Number (PIN), resulting in significant privacy and security issues.

Following negotiations, CVS entered into a settlement agreement in 2009, under which it agreed to begin installing tactile keypads on their point of sale devices first in California and later across the country. These keypads allow users to know what button they are pressing by touch. These new devices will attach to the point of sale devices and allow the visually impaired to keep their PIN private. Each store will be equipped with at least one device for each service offered (pharmacy, photo counter, and front counter) as well as a potential floating device for when demand is elsewhere in the store.

Abe Hiatt - 02/27/2013


compress summary

- click to show/hide ALL -
Issues and Causes of Action
click to show/hide detail
Issues
Content of Injunction
Reasonable Accommodation
Defendant-type
Retailer
Disability
Visual impairment
Discrimination-area
Accommodation / Leave
Discrimination-basis
Disability (inc. reasonable accommodations)
General
Other
Reasonable Accommodations
Retail Shopping
Plaintiff Type
Private Plaintiff
Type of Facility
Non-government for profit
Causes of Action Americans with Disabilities Act (ADA), 42 U.S.C. ยงยง 12111 et seq.
Defendant(s) CVS Pharmacy, Inc.
Plaintiff Description Plaintiffs are the American Council of the Blind (ACB), the American Foundation for the Blind (AFB) and the California Council of the Blind (CCB), three not-for-profit organizations working to improve quality of life for the visually impaired. CCB is the state affiliate partner of ACB, both of which are primarily consumer-based organizations. AFB is a national organization focusing on issues concerning the visually impaired and also provide informational resources to concerned parties.
Indexed Lawyer Organizations Law Office of Lainey Feingold
Class action status sought No
Class action status granted No
Prevailing Party Plaintiff
Public Int. Lawyer No
Nature of Relief Injunction / Injunctive-like Settlement
Source of Relief Settlement
Form of Settlement Private Settlement Agreement
Order Duration 2009 - 2010
Case Closing Year 2009
Case Ongoing No
Docket(s)
No docket sheet currently in the collection
General Documents
CVS Accessible Web Site and Point of Sale Settlement Agreement 06/01/2009
DR-RI-0001-0001.pdf | Detail
Document Source: Lainey Feingold website
CVS Accessible Web Site and Point of Sale Press Release 07/30/2009
DR-RI-0001-0002.pdf | Detail
Document Source: Lainey Feingold website
Judges None on record
Monitors/Masters None on record
Plaintiff's Lawyers Dardarian, Linda M. (California)
DR-RI-0001-0001
Feingold, Lainey [Elaine] (California)
DR-RI-0001-0001
Defendant's Lawyers None on record
Other Lawyers None on record

- click to show/hide ALL -

new search
page permalink

- top of page -