University of Michigan Law School
Civil Rights Litigation Clearinghouse
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Case Name Citizens Bank DR-CA-0043
Docket / Court Not applicable ( No Court )
State/Territory California
Case Type(s) Disability Rights-Pub. Accom.
Attorney Organization Law Office of Lainey Feingold
Case Summary
In October 2001, the Bay State Council of the Blind and Citizens Bank entered a settlement agreement concerning the accessibility of ATMs for blind users. The parties reached the settlement through a process of structured negotiations, rather than litigating the issue in court.

In the ... read more >
In October 2001, the Bay State Council of the Blind and Citizens Bank entered a settlement agreement concerning the accessibility of ATMs for blind users. The parties reached the settlement through a process of structured negotiations, rather than litigating the issue in court.

In the settlement agreement, Citizens Bank agreed to offer more than 450 "talking" ATMs, installing at least one at each of its branches throughout the New England region by the end of 2005. These ATMs support the use of an audio headset, making them accessible to blind and visually impaired patrons. At the time of the settlement, Citizens Bank had a total of more than 1400 ATMs throughout the Northeastern United States.

The Clearinghouse does not have the full text of the settlement.

Alex Colbert-Taylor - 06/14/2013
- 06/23/2013


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Issues and Causes of Action
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Issues
Content of Injunction
Reasonable Accommodation
Defendant-type
Bank or credit provider
Disability
Visual impairment
Discrimination-basis
Disability (inc. reasonable accommodations)
General
Access to public accommodations - privately owned
ATM Machines
Disparate Impact
Screen readers and similar accessibility devices
Plaintiff Type
Private Plaintiff
Type of Facility
Non-government for profit
Causes of Action Americans with Disabilities Act (ADA), 42 U.S.C. ยงยง 12111 et seq.
Defendant(s) Citizens Financial Group, Inc.
Plaintiff Description Bay State Council for the Blind
Indexed Lawyer Organizations Law Office of Lainey Feingold
Class action status sought No
Class action status granted No
Prevailing Party Plaintiff
Public Int. Lawyer Yes
Nature of Relief Injunction / Injunctive-like Settlement
Source of Relief Settlement
Form of Settlement None on record
Order Duration 2001 - 2005
Case Closing Year 2005
Case Ongoing No
Docket(s)
No docket sheet currently in the collection
General Documents
Citizens Bank Press Release 10/04/2001
DR-CA-0043-0001.pdf | Detail
Document Source: Lainey Feingold website
Judges None on record
Monitors/Masters None on record
Plaintiff's Lawyers Dardarian, Linda M. (California)
DR-CA-0043-0001
Eichner, Stanley J. (Missouri)
DR-CA-0043-0001
Feingold, Lainey [Elaine] (California)
DR-CA-0043-0001
Defendant's Lawyers None on record
Other Lawyers None on record

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