University of Michigan Law School
Civil Rights Litigation Clearinghouse
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Case Name Charles Schwab Website Accessibility Settlement Agreement DR-CA-0042
Docket / Court N/A ( No Court )
State/Territory California
Case Type(s) Disability Rights-Pub. Accom.
Attorney Organization Law Office of Lainey Feingold
Case Summary
In 2010, attorneys representing a visually impaired individual in California entered into negotiations with Charles Schwab, the nationwide banking and brokerage company. The negotiations concerned the usability of the company's website, which was difficult to use for individuals who are blind or ... read more >
In 2010, attorneys representing a visually impaired individual in California entered into negotiations with Charles Schwab, the nationwide banking and brokerage company. The negotiations concerned the usability of the company's website, which was difficult to use for individuals who are blind or visually impaired. The parties agreed on corrective measures, which took effect on October 20th, 2011.

Charles Schwab agreed to adopt the Web Content Accessibility Guidelines 2.0 AA, which constitutes a series of practices that make websites usable for the visually impaired as well as individuals with mobility issues. The guidelines will support systems such as screen readers for those who cannot see as well as systems that allow users who cannot use a mouse to navigate their webpages. Additionally, the company will provide training to employees to assist the visually impaired where additional issues persist.

Abe Hiatt - 02/27/2013


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Issues and Causes of Action
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Issues
Content of Injunction
Reasonable Accommodation
Defendant-type
Bank or credit provider
Disability
Visual impairment
Discrimination-basis
Disability (inc. reasonable accommodations)
General
Other Banking
Website
Plaintiff Type
Private Plaintiff
Type of Facility
Non-government for profit
Causes of Action Americans with Disabilities Act (ADA), 42 U.S.C. ยงยง 12111 et seq.
Defendant(s) Charles Schwab & Co. Inc.
Plaintiff Description Plaintiff was visually impaired Californian seeking to be able to use the web-based services of Charles Schwab.
Indexed Lawyer Organizations Law Office of Lainey Feingold
Class action status sought No
Class action status granted No
Prevailing Party Plaintiff
Public Int. Lawyer No
Nature of Relief Injunction / Injunctive-like Settlement
Source of Relief Settlement
Form of Settlement Private Settlement Agreement
Order Duration 2011 - 2013
Case Closing Year 2012
Case Ongoing No
Docket(s)
No docket sheet currently in the collection
General Documents
Charles Schwab Website Accessibility Settlement Agreement 03/31/2012
DR-CA-0042-0001.pdf | Detail
Document Source: Lainey Feingold website
Charles Schwab Website Accessibility Press Release 05/02/2012
DR-CA-0042-0002.pdf | Detail
Document Source: Lainey Feingold website
Judges None on record
Monitors/Masters None on record
Plaintiff's Lawyers Dardarian, Linda M. (California)
DR-CA-0042-0001
Feingold, Lainey (California)
DR-CA-0042-0001
Defendant's Lawyers None on record
Other Lawyers None on record

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