University of Michigan Law School
Civil Rights Litigation Clearinghouse
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Case Name Best Buy POS Settlement Agreement DR-MN-0001
Docket / Court N/A ( No Court )
State/Territory Minnesota
Case Type(s) Disability Rights-Pub. Accom.
Attorney Organization Law Office of Lainey Feingold
Case Summary
Claimants, nonprofits representing the interest of the visually impaired, sent a letter to Best Buy claiming that the electronics retailer failed to comply with various federal and state disability access statutes. Keypads used on the point of sale devices (credit card readers) at Best Buy stores ... read more >
Claimants, nonprofits representing the interest of the visually impaired, sent a letter to Best Buy claiming that the electronics retailer failed to comply with various federal and state disability access statutes. Keypads used on the point of sale devices (credit card readers) at Best Buy stores featured only a digital screen, which is impossible to read for many of the visually impaired. As a result, customers were forced to tell the cashier their Personal Identification Number (PIN), resulting in significant privacy and security issues. Best Buy informed claimants that they intended to fix the issue and entered into negotiations to reach that goal.

Following negotiations, Best Buy entered into a settlement agreement in 2010, under which it agreed to begin to install tactile keypads on their point of sale devices in all stores across the country. Functioning like a telephone keypad, these new devices will allow the visually impaired to keep their PIN private. Each store will be equipped with a number of the keypads, depending on store size, and sufficient staff trained in their use.

Abe Hiatt - 02/17/2013


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Issues and Causes of Action
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Issues
Content of Injunction
Reasonable Accommodation
Defendant-type
Retailer
Disability
Visual impairment
Discrimination-area
Accommodation / Leave
Discrimination-basis
Disability (inc. reasonable accommodations)
General
Other
Reasonable Accommodations
Retail Shopping
Plaintiff Type
Private Plaintiff
Type of Facility
Non-government for profit
Causes of Action Americans with Disabilities Act (ADA), 42 U.S.C. ยงยง 12111 et seq.
Defendant(s) Best Buy Stores, L.P.
Plaintiff Description Plaintiffs are the American Council of the Blind (ACB), the American Foundation for the Blind (AFB) and the California Council of the Blind (CCB), three not-for-profit organizations working to improve quality of life for the visually impaired. CCB is the state affiliate partner of ACB, both of which are primarily consumer-based organizations. AFB is a national organization focusing on issues concerning the visually impaired and also provide informational resources to concerned parties.
Indexed Lawyer Organizations Law Office of Lainey Feingold
Class action status sought No
Class action status granted No
Prevailing Party Plaintiff
Public Int. Lawyer Yes
Nature of Relief Injunction / Injunctive-like Settlement
Source of Relief Settlement
Form of Settlement Private Settlement Agreement
Order Duration 2010 - 2011
Case Closing Year 2010
Case Ongoing No
Docket(s)
No docket sheet currently in the collection
General Documents
Best Buy Tactile POS Settlement Agreement 01/15/2010
DR-MN-0001-0001.pdf | Detail
Document Source: Lainey Feingold website
Best Buy Tactile POS Press Release 03/31/2010
DR-MN-0001-0002.pdf | Detail
Document Source: Lainey Feingold website
Judges None on record
Monitors/Masters None on record
Plaintiff's Lawyers Dardarian, Linda M. (California)
DR-MN-0001-0001
Feingold, Lainey [Elaine] (California)
DR-MN-0001-0001
Defendant's Lawyers None on record
Other Lawyers None on record

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