University of Michigan Law School
Civil Rights Litigation Clearinghouse
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Case Name Fleet Bank Final Talking ATM Agreement DR-MA-0002
Docket / Court NA ( No Court )
State/Territory Massachusetts
Case Type(s) Disability Rights-Pub. Accom.
Attorney Organization Law Office of Lainey Feingold
NDRN/Protection & Advocacy Organizations
Case Summary
In 2000, attorneys representing blind and visually impaired people entered into structured negotiations with Fleet Bank on the subject of accommodations that would make it easier for the plaintiffs to use the public equipment owned by the bank. On February 28, 2001, the parties entered into a ... read more >
In 2000, attorneys representing blind and visually impaired people entered into structured negotiations with Fleet Bank on the subject of accommodations that would make it easier for the plaintiffs to use the public equipment owned by the bank. On February 28, 2001, the parties entered into a settlement agreement.

Under the terms of the agreement, the bank agreed to install Talking ATMs, give blind people braille bank statements, and make its website accessible to blind and visually impaired persons. As a result, Fleet Bank installed the first talking ATMs in Massachusetts.

In June 2003, the parties entered into a supplemental agreement. Under this document, the bank agreed to install Talking ATMs at all of its locations. The bank also agreed to give blind people headphones for the talking ATMs. Fleet was later bought by Bank of America, a bank with more than 11,000 Talking ATMs, in 2008.

Kristen Sagar - 05/16/2009


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Issues and Causes of Action
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Issues
Plaintiff Type
Private Plaintiff
Causes of Action Americans with Disabilities Act (ADA), 42 U.S.C. §§ 12111 et seq.
Defendant(s) Fleet National Bank
Plaintiff Description individuals who are blind or vision-impaired and who currently has, had, or would like to have one or more bank accounts with Fleet or would like to use Fleet Automated Teller Machines (”ATMs”) via a network system
Indexed Lawyer Organizations Law Office of Lainey Feingold
NDRN/Protection & Advocacy Organizations
Class action status sought No
Class action status granted No
Prevailing Party Plaintiff
Public Int. Lawyer Yes
Nature of Relief Injunction / Injunctive-like Settlement
Source of Relief Settlement
Form of Settlement Private Settlement Agreement
Order Duration 2001 - 2007
Case Closing Year 2001
Case Ongoing No
Docket(s)
No docket sheet currently in the collection
General Documents
Agreement 02/28/2001
DR-MA-0002-0001.pdf | External Link | Detail
Document Source: Lainey Feingold website
June 2003 Supplement to Settlement Agreement 06/03/2003
DR-MA-0002-0002.pdf | External Link | Detail
Document Source: Lainey Feingold website
Judges None on record
Monitors/Masters None on record
Plaintiff's Lawyers Alper, Jane K. (Massachusetts)
DR-MA-0002-0001
Eichner, Stanley J. (Missouri)
DR-MA-0002-0001
Feingold, Lainey (California)
DR-MA-0002-0001
Defendant's Lawyers Klivans, Robert L. (Massachusetts)
DR-MA-0002-0001
Other Lawyers None on record

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