University of Michigan Law School
Civil Rights Litigation Clearinghouse
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Case Name Rite Aid Accessible Web and Point of Sale Agreement DR-CA-0005
Docket / Court NA ( No Court )
State/Territory California
Case Type(s) Disability Rights-Pub. Accom.
Attorney Organization Law Office of Lainey Feingold
Case Summary
In April 2005, several non-profit organizations, including the American Foundation for the Blind, American Council of the Blind and California Council of the Blind, contacted Rite Aid to express concern about difficulties that its customers with visual impairments and other disabilities were having ... read more >
In April 2005, several non-profit organizations, including the American Foundation for the Blind, American Council of the Blind and California Council of the Blind, contacted Rite Aid to express concern about difficulties that its customers with visual impairments and other disabilities were having with the use of Rite Aid's Point of Sale (POS) devices. Later, in June 2005, the complaining organizations notified Rite Aid of difficulties that visually impaired customers were having using the company's website. The parties entered into structured negotiations, which eventually led to two private settlement agreements.

Under the terms of these settlement agreements, Rite Aid undertook a nationwide initiative to benefit its customers with visual impairments and other disabilities. As part of the program, Rite Aid agreed to make enhancements to its Web site and to install new point of sale equipment with tactile keypads to protect the privacy and security of all shoppers who have difficulty entering numbers on a flat screen. In addition, Rite Aid agreed to train all pharmacy employees on how to explain to vision-impaired customers the proper use of the point of sale equipment, and they agreed to make regular reports on their compliance with the agreement.

Rite Aid declared its commitment to ensure that www.riteaid.com meets guidelines issued by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (w3c) (www.w3.org/wai). The guidelines, which do not affect the content or look and feel of a Web site, ensure that Web sites are accessible to persons with a wide range of disabilities. The guidelines are of particular benefit to blind computer users who use a screen reader or magnification technology on their computers and who rely on a keyboard instead of a mouse.

We have no further information on the proceedings in this case, but the settlement agreements indicated that Rite Aid would be working on compliance into the year 2010.

Kristen Sagar - 08/30/2008


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Issues and Causes of Action
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Issues
Plaintiff Type
Private Plaintiff
Causes of Action
Defendant(s) Rite Aid
Plaintiff Description The Am. Council of the Blind is a national consumer-based advocacy organization. The California Council of the Blind is its California affiliate. The Am. Foundation for the Blind is a national non-profit whose priorities include access to technology.
Indexed Lawyer Organizations Law Office of Lainey Feingold
Class action status sought No
Class action status granted No
Prevailing Party Plaintiff
Public Int. Lawyer No
Nature of Relief Injunction / Injunctive-like Settlement
Source of Relief Settlement
Form of Settlement Private Settlement Agreement
Order Duration 2008 - 2010
Case Closing Year n/a
Case Ongoing No
Docket(s)
No docket sheet currently in the collection
General Documents
Settlement Agreement re: RiteAid.com 03/31/2008
DR-CA-0005-0001.pdf | External Link | Detail
Document Source: Lainey Feingold website
Settlement Agreement re: Rite Aid and POS Devices 03/31/2008
DR-CA-0005-0002.pdf | External Link | Detail
Document Source: Lainey Feingold website
Judges None on record
Monitors/Masters None on record
Plaintiff's Lawyers Dardarian, Linda M. (California)
DR-CA-0005-0001 | DR-CA-0005-0002
Feingold, Lainey [Elaine] (California)
DR-CA-0005-0001 | DR-CA-0005-0002
Defendant's Lawyers Wohl, Jeffrey D. (California)
DR-CA-0005-0001 | DR-CA-0005-0002
Other Lawyers None on record

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