University of Michigan Law School
Civil Rights Litigation Clearinghouse
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Case Name Citibank Preliminary Talking ATM agreement (California Council of the Blind) DR-CA-0004
Docket / Court NA ( No Court )
State/Territory California
Case Type(s) Disability Rights-Pub. Accom.
Attorney Organization Law Office of Lainey Feingold
Case Summary
In the late 1990's, the claimant parties--various vision-impaired customers of Citibank as well as the California Council of the Blind--sent a letter to Citibank in which they claimed that the bank had failed to adequately accommodate the needs of vision-impaired customers with respect to automatic ... read more >
In the late 1990's, the claimant parties--various vision-impaired customers of Citibank as well as the California Council of the Blind--sent a letter to Citibank in which they claimed that the bank had failed to adequately accommodate the needs of vision-impaired customers with respect to automatic teller machines (ATM). In response, Citibank informed the claimants that it wished to provide equal access for vision-impaired persons to ATM services, and the parties entered into structured negotiations.

At the conclusion of the negotiations, the parties entered into an agreement. The Citibank Preliminary Talking ATM agreement was the first agreement in the United States in which a bank agreed to install talking ATMs. Under the terms of the agreement, Citibank was to use its best efforts to initiate a six-month pilot test of the on-premises talking ATMs, making reports to the claimants every 60 days on progress.

On April 1, 2001, the parties entered into a second agreement. Under this second document, the bank agreed to install talking ATMs at all of its United States branch locations.

Kristen Sagar - 05/16/2009


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Issues and Causes of Action
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Issues
Plaintiff Type
Private Plaintiff
Causes of Action Americans with Disabilities Act (ADA), 42 U.S.C. ยงยง 12111 et seq.
Defendant(s) Citibank
Plaintiff Description blind and visually impaired Californians
Indexed Lawyer Organizations Law Office of Lainey Feingold
Class action status sought No
Class action status granted No
Prevailing Party Plaintiff
Public Int. Lawyer Yes
Nature of Relief Injunction / Injunctive-like Settlement
Source of Relief Settlement
Form of Settlement Private Settlement Agreement
Order Duration 1999 - n/a
Case Closing Year n/a
Case Ongoing No
Docket(s)
No docket sheet currently in the collection
General Documents
Citibank Preliminary Talking ATM Agreement 07/01/1999
DR-CA-0004-0001.pdf | External Link | Detail
Document Source: Lainey Feingold website
Citibank Pilot Press Release 11/09/1999
DR-CA-0004-0004.pdf | Detail
Document Source: Lainey Feingold website
National Settlement Agreement 04/01/2001
DR-CA-0004-0002.pdf | External Link | Detail
Document Source: Lainey Feingold website
Citibank New York Talking ATM Press Release 05/22/2001
DR-CA-0004-0003.pdf | Detail
Document Source: Lainey Feingold website
Judges None on record
Monitors/Masters None on record
Plaintiff's Lawyers Dardarian, Linda M. (California)
DR-CA-0004-0001 | DR-CA-0004-0002 | DR-CA-0004-0004
Feingold, Lainey (California)
DR-CA-0004-0001 | DR-CA-0004-0002 | DR-CA-0004-0003 | DR-CA-0004-0004
Kilb, Linda D. (California)
DR-CA-0004-0002
Mayerson, Arlene Brynne (California)
DR-CA-0004-0001
Defendant's Lawyers Velella, Benjamin (New York)
DR-CA-0004-0002
Other Lawyers None on record

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